Refund Policy

At Render25 (operated by Kingdom Corporation, founded by Ren Lysea), we believe billing should be as straightforward, transparent, and developer-friendly as our APIs. We do not use dark patterns, buried cancellation links, or surprise renewal charges.

This Refund Policy outlines your rights and our obligations regarding subscription charges, plan upgrades, metered email volumes, and service level credits.

We stand behind our Anycast transmission speed and inbox placement rates. If you upgrade from our Hobby tier to a paid Launch tier and find that Render25 does not satisfy your technical requirements, you are entitled to a full 100% refund of your initial subscription fee within fourteen (14) calendar days of your upgrade date.

You can cancel or downgrade your subscription at any time directly through the Render25 Dashboard under Settings → Billing. You do not need to call or chat with an agent to cancel.

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  End-of-Cycle Cancellation (Default):When you cancel, your paid features, quota limits, and dedicated IP reservations remain active until the end of your current billing period. No further renewals will be charged.
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  Immediate Downgrade to Hobby Tier:If you choose to downgrade immediately to the Hobby tier, any unused balance for the remainder of the billing cycle will be credited to your workspace account balance as a prorated credit toward future usage or services.
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  Annual Plans:Annual subscriptions receive substantial upfront discounts. Cancellations after the initial 14-day window do not qualify for cash refunds for the remaining months, but the plan remains active until the expiration date.

Email volume sent beyond your plan's monthly allowance is metered at the standard overage rate outlined on our pricing page. Overages reflect real compute and upstream delivery costs incurred on our Anycast MTA clusters.

We target a 99.8% monthly uptime across our REST API and Anycast SMTP ingestion gateways. If our service availability drops below this threshold in any calendar month, customers on eligible production tiers qualify for service credits:

SLA credits are applied as account balance credits toward subsequent billing invoices and are not convertible to cash withdrawals. Scheduled maintenance windows announced at least 48 hours in advance are excluded from downtime calculations.

Refunds and credits will not be granted under the following circumstances:

• Terms of Service Violations: Accounts banned for sending spam, phishing, unauthorized commercial marketing, or fraud are permanently disqualified from all refunds and credits.
• Third-Party ISP Rejections: Emails bounced or rejected due to external mail server policies (e.g. Gmail or Outlook sender reputation penalties) rather than Render25 platform outages.
• Dedicated IP Allocations: Dedicated IP reservation fees are non-refundable once the IP has been provisioned and assigned to your domain.

We kindly ask that you contact our billing team first to resolve any billing discrepancies before initiating a bank chargeback. Chargebacks freeze workspace access automatically while the payment processor conducts their fraud investigation.